Our Vision, Mission and Values
Balwyn Evergreen is a community where members have choice, wellbeing and independence.
We Promote Wellbeing & Independence
Our purpose is to provide and promote activities, services and programs that actively assist older people to improve their physical, social and emotional wellbeing.
By doing so, our aim is to enable them to live independently in their community.
Vision
A connected community thriving with dignity, purpose and independence
Mission
To deliver welcoming, inclusive and high-quality programs that enhance wellbeing, social connection and independence for older people 65+ in Boroondara and surrounding communities
Values
Respect
Compassion
Inclusion
Integrity
Accountability
Balwyn Evergreen's focus and objectives
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Support older people to exercise choice and independence
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Deliver safe, enjoyable and effective services and programs
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Drive continuous improvement through regular feedback from consumers, carers, volunteers, staff and industry partners
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Develop and maintain a workforce to provide safe, respectful, and quality care and services
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Increase program participation through continuous brand presence in our community
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Increase our range of services, provide scale and capability including opportunities to form partnerships and relationships
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To be a sustainable and cost-effective provider of quality service within our community
Your rights and our responsibilities
Compliance with statutory and regulatory requirements is an ongoing obligation of Balwyn Evergreen. We comply with the rigorous government-mandated Aged Care Quality Standards as required in the new Aged Care Act.
Part of the new Act is the Statement of Rights outlining the rights that older people have when accessing aged care services. Find out more about the Statement and how it places the rights of older people at the centre of the new aged care system.
We welcome your feedback
More Feedback Equals More Choice. We highly value client feedback and we work to actively integrate feedback into the design of our programs and activities. We empower our clients and their families to give feedback – and we continue to shape our services based on what you need and want.
Have your say and shape our future by giving feedback online today or submit your feedback in our survey box at Balwyn Evergreen. Feedback can be anonymous. We'll respond to feedback within five business days.